Reviews

Reviews

What our guests say

"Excellent"

Lovely welcome received by reception staff when we arrived at the hotel

Hotel response

Dear Donna, we sincerely thank you for your rating and your stay with us! Come back soon - Hamburg is always worth a visit! Best wishes, the ARCOTEL Rubin Hamburg team
Hotel guest
18-Aug-2020

"Excellent"

"Excellent"

This hotel is wonderful! The staff is very friendly and the rooms are very nice and clean. The hotel is close to central station and you have many restaurants in the neighbourhood. I recommend this hotel to everyone.

Hotel response

Dear Mr Khan, we sincerely thank you for your rating and your stay with us! Come back soon - Hamburg is always worth a visit! Best wishes, the ARCOTEL Rubin Hamburg team
Hotel guest
29-Jul-2020

"Excellent"

"Excellent"

Nice, clean rooms. Very helpful and kind staff. The breakfast is very good and vegan-friendly.

Hotel response

Dear Mr Khan, we sincerely thank you for your rating and your stay with us! Come back soon - Hamburg is always worth a visit! Best wishes, the ARCOTEL Rubin Hamburg team
Hotel guest
19-Feb-2020

"Excellent"

"Excellent"

Excellent position, only 5 minutes walk from the central station, very modern hotel, friendly staff. Rooms were well-appointed (we upgraded so I guess we had more than standard). We have never eaten here so I can't comment on the food, but I am sure it would be great. Decent price for the accommodation too

Hotel response

Dear Mr Khan, we sincerely thank you for your rating and your stay with us! Come back soon - Hamburg is always worth a visit! Best wishes, the ARCOTEL Rubin Hamburg team
Hotel guest
28-Jan-2020

"Excellent"

"Regular"

The room feels not like a 4 star hotel, bathroom needs renovation, no shower soap at arrival and also the second day no fill up, the shower temperature is not stabile. Breakfast is very nice

Hotel response

Dear Mr. Eulink, thank you for taking time to give us a feedback. We are very sorry that you do not had a shower soap and that the temperature was not stabile. For that we talked with our technical department to take a look. It is nice to read that you like our breakfast. We hope to see you again. Your ARCOTEL Rubin Hamburg team
Rene Eulink
7-Jan-2020

"Regular"

"Excellent"

Super Lage, leckeres Frühstück und freundliches Personal

Hotel response

Liebe Frau Oberling, wir freuen uns, dass wir Sie mit unserem großen Frühstücksbuffet überzeugen konnten. Auch das positive Feedback bezüglich unseres Personals geben wir gerne weiter. Bis bald in Hamburg. Ihr ARCOTEL Rubin Hamburg Team
Hotel guest
3-Jan-2020

"Excellent"

"Excellent"

An amazing hotel, with very good prices.

Hotel response

Dear Diyar, we appriciate you taking time to write us a review and are especially happy to hear you had an amazing stay. We hope to see you again. Your ARCOTEL Rubin Hamburg team
Hotel guest
31-Dec-2019

"Excellent"

"Very good"

Nice hotel and service. Only comment is that the 2 apples in the room were not fresh, I think they have been there for long time... I forgot my mirror in the bathroom, perhaps you can send it to me? Best regards Inge

Hotel response

Dear Diyar, we appriciate you taking time to write us a review and are especially happy to hear you had an amazing stay. We hope to see you again. Your ARCOTEL Rubin Hamburg team
Hotel guest
30-Nov-2019

"Very good"

"Very good"

Easy check in and check out - nice room and breakfast. Automates for payment of parking in garage was out of order, so had to go back to hotel reception and pay.

Hotel response

Dear Mr Jensen, thank you for your Feedback. Best regars, your ARCOTEL Rubin Team
Martin Jul Jensen
19-Nov-2019

"Very good"

"Regular"

In my booking (at Hotel website) for 4 rooms/2 nights I requested a meeting room for our internal meeting. This was not taken into consideration and no meeting room was offered to us. If we had known it is not possible, we would have selected other hotel.

Hotel response

Dear Mr. Meriluoto, we are very sorry that your stay was not to your satisfaction. Unfortunately we did not get a request. We hope that you will give our hotel a second chance. Yours sincerely Your ARCOTEL Rubin Hamburg team
Mikko Meriluoto
29-Oct-2019

"Regular"

"Very good"

Good hotel, with good service

Hotel response

Dear Sir Bresser, thank you very much for your positive feedback. Best regards, your ARCOTEL Rubin Hamburg
Hotel guest
14-Oct-2019

"Very good"

"Very good"

We stayed four nights and loved Hamburg. The room was pleasant and spacious, breakfast very good, staff friendly. The neighbourhood was rather noisy. We didn't dine at Arcotel. One small criticism: the shower was in a slippery bathtub without grips.

Hotel response

Dear Mr. Kerkhoven, thank you for taking time to give us a feedback. We hope to see you again. Your ARCOTEL Rubin Hamburg team
Hotel guest
15-Sep-2019

"Very good"

"Pleasant"

La ubicación del hotel buena, la habitación confortable, camas muy cómodas, desayuno bastante completo, aunque han faltado los dos días huevos, beicon, mermelada, las mesas sin recoger... El olor a tabaco en la habitación es muy desagradable

Hotel response

¡Hola Manuela Aranda Escribano! Since our Spanish is not very good, we simply say "gracias" for your visit and your feedback. We are glad you enjoyed your stay and that you could enjoy a comfortable and restful sleep! We do offer different room types. The next time you're booking with us we would be happy to give you a non-smoking room if there's one available. ¡ Hasta pronto! The ARCOTEL Rubin Hamburg team
Hotel guest
8-Sep-2019

"Pleasant"

"Very good"

That's very good. Clean and comfortable.

Hotel response

Dear Mrs. Bortolotti, thank you for taking time to give us a feedback. We hope to see you agian. Your ARCOTEL Rubin Hamburg team
Hotel guest
8-Sep-2019

"Very good"

"Very good"

Nice and clean. Friendly and helpful staff. Good location close to the city centre. U Bahn Station nearby. Satisfying breakfast. The interior design a bit strange. No door to the bathroom, and no sink in the wc. All in all a nice hotel, and you get value for money.

Hotel response

Dear Mr. Berner, We really regret to hear that you did not like our room concepts. Fortunately, we offer different bathroom types - opened and closed ones. For your next stay, we would be pleased to inform you of all our variants. We hope to welcome you back one day! The ARCOTEL Rubin Hamburg team
Hotel guest
2-Sep-2019

"Very good"

"Pleasant"

It's understandable that remodelling is needed, but make loud noises at 8h30 is very unpleasant!

Hotel response

Dear Mrs. Arantes, thank you for taking time to give us a feedback. We are very sorry that the technical workers started so early. We hope to see you again. Your ARCOTEL Rubin Hamburg team
Hotel guest
27-Aug-2019

"Pleasant"

"Excellent"

Our stay was wonderful. Customer service at front desk was top notch and our room was clean and tidy. Thank you very much for the time.

Hotel response

Daer Mr. Hagman, thank you very much for the positiv review of your stay in our hotel. Glad you enjoyed it with us. Best whishes, the ARCOTEL Rubin Hamburg team
Bradley Hagman
22-Aug-2019

"Excellent"

"Excellent"

Everything was perfect. Very pleasant stay in Arcotel Rubin. Excellent location.

Hotel response

Bonjour Monsieur Portal, since our French is not so good, we simply say "merci beaucoup" for your visit and your feedback. Au revoir, the ARCOTEL Rubin Hamburg team
Hotel guest
17-Aug-2019

"Excellent"

"Very good"

Arcotel Rubin is a very good and nice hotel not far from center. eider die hop on hop Bus konnte nicht fahren da die Feste von Universitaet am Samstag war. deshalb haben wir nicht alles gesehen von Hamburg. Schade denn wir haben diese 3 Tagen in Arcotel Rubin Geschenk bekommen von unsere Kinder.ALLES in Hotel war gut. Personal, das Fruhstuck, der Zimmer und das Essen. Arcotel ist ein supergut hotel. Entschuldigung fuer meine Fehler. Viele liebe Grusse, Sylvia

Hotel response

Sehr geehrte Frau Megens, vielen Dank, dass Sie sich die Zeit genommen haben um uns so ein tolles Feedback zu geben. Wir hoffen, Sie bald wieder bei uns begrüßen zu können. Mit RUBINösen Grüßen Ihr ARCOTEL Rubin Team Hamburg
Hotel guest
9-Aug-2019

"Very good"

"Very good"

Hotel is good, the bar is super, perfect, location is best, customer service is good, room service does not meet the standard, did not satisfy customer request, I have to say the room service to me should be 0, not satisfy.

Hotel response

Dear Mr. Lee, we thank you for the kind words. We pass on the stimulation concerning the housekeeping. We are looking forward to welcoming you in the future. The AROTEL Rubin Hamburg team
Hotel guest
29-Jul-2019

"Very good"

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