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Reviews

Excellent

Nice, clean rooms. Very helpful and kind staff. The breakfast is very good and vegan-friendly.
Hotel guest
19-Feb-2020

Excellent

Excellent position, only 5 minutes walk from the central station, very modern hotel, friendly staff. Rooms were well-appointed (we upgraded so I guess we had more than standard). We have never eaten here so I can't comment on the food, but I am sure it would be great. Decent price for the accommodation too
Hotel guest
28-Jan-2020

Regular

The room feels not like a 4 star hotel, bathroom needs renovation, no shower soap at arrival and also the second day no fill up, the shower temperature is not stabile. Breakfast is very nice
Rene Eulink
7-Jan-2020

Excellent

Super Lage, leckeres Frühstück und freundliches Personal
Hotel guest
3-Jan-2020

Excellent

An amazing hotel, with very good prices.
Hotel guest
31-Dec-2019

Very good

Nice hotel and service. Only comment is that the 2 apples in the room were not fresh, I think they have been there for long time... I forgot my mirror in the bathroom, perhaps you can send it to me? Best regards Inge
Hotel guest
30-Nov-2019

Very good

Easy check in and check out - nice room and breakfast. Automates for payment of parking in garage was out of order, so had to go back to hotel reception and pay.
Martin Jul Jensen
19-Nov-2019

Regular

In my booking (at Hotel website) for 4 rooms/2 nights I requested a meeting room for our internal meeting. This was not taken into consideration and no meeting room was offered to us. If we had known it is not possible, we would have selected other hotel.
Mikko Meriluoto
29-Oct-2019

Very good

Good hotel, with good service
Hotel guest
14-Oct-2019

Very good

We stayed four nights and loved Hamburg. The room was pleasant and spacious, breakfast very good, staff friendly. The neighbourhood was rather noisy. We didn't dine at Arcotel. One small criticism: the shower was in a slippery bathtub without grips.
Hotel guest
15-Sep-2019

Pleasant

La ubicación del hotel buena, la habitación confortable, camas muy cómodas, desayuno bastante completo, aunque han faltado los dos días huevos, beicon, mermelada, las mesas sin recoger... El olor a tabaco en la habitación es muy desagradable
Hotel guest
8-Sep-2019

Very good

That's very good. Clean and comfortable.
Hotel guest
8-Sep-2019

Very good

Nice and clean. Friendly and helpful staff. Good location close to the city centre. U Bahn Station nearby. Satisfying breakfast. The interior design a bit strange. No door to the bathroom, and no sink in the wc. All in all a nice hotel, and you get value for money.
Hotel guest
2-Sep-2019

Pleasant

It's understandable that remodelling is needed, but make loud noises at 8h30 is very unpleasant!
Hotel guest
27-Aug-2019

Excellent

Our stay was wonderful. Customer service at front desk was top notch and our room was clean and tidy. Thank you very much for the time.
Bradley Hagman
22-Aug-2019

Excellent

Everything was perfect. Very pleasant stay in Arcotel Rubin. Excellent location.
Hotel guest
17-Aug-2019

Very good

Arcotel Rubin is a very good and nice hotel not far from center. eider die hop on hop Bus konnte nicht fahren da die Feste von Universitaet am Samstag war. deshalb haben wir nicht alles gesehen von Hamburg. Schade denn wir haben diese 3 Tagen in Arcotel Rubin Geschenk bekommen von unsere Kinder.ALLES in Hotel war gut. Personal, das Fruhstuck, der Zimmer und das Essen. Arcotel ist ein supergut hotel. Entschuldigung fuer meine Fehler. Viele liebe Grusse, Sylvia
Hotel guest
9-Aug-2019

Very good

Hotel is good, the bar is super, perfect, location is best, customer service is good, room service does not meet the standard, did not satisfy customer request, I have to say the room service to me should be 0, not satisfy.
Hotel guest
29-Jul-2019

Regular

A staff at the front desk, who did the check-in for us, was not friendly to us at all. He spoke with us, seemed like he had to but at the same time he spoke with other guests with smile on his face. He asked me a credit card, at first I didn't understand that he wanted the credit card for the hotel deposit, I thougt we had to pay for our room but we've paid online. So I asked him a question but he didn't even try to explain us. For our opinion, maybe because we are not Germans. The room was quite okay, the cleaness was good and the breakfast was also ok.
Hotel guest
9-Jul-2019

Pleasant

No fresh honey for breakfast!
Hotel guest
8-Jul-2019

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